This Privacy Policy explains how Grand Bazar (“Grand Bazar”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit our website, make a purchase from us, or interact with us on marketplaces and platforms where we sell our products.

By using our website or purchasing from us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third parties (such as marketplaces).

1.1 Information you provide to us

When you use our website or buy from us, we may collect:

• Contact details: name, billing and shipping address, email address, phone number
• Order information: products purchased, order dates, order IDs, payment method type (not full card numbers), transaction totals
• Account information: username and password if you create an account on our website
• Communications: emails, messages, or other communications you send to us (for support, questions, or order issues)
• Other information you choose to provide: product reviews, feedback, responses to surveys or promotions

1.2 Information we collect automatically

When you visit our website, we may automatically collect:

• Device and usage data: IP address, browser type, operating system, device type, referring URLs, pages viewed, links clicked, time and date of visits, and other usage information
• Cookies and similar technologies: cookies, pixels, and similar tools to remember your preferences, understand how you use our site, and improve your experience

You can usually control cookies through your browser settings, but disabling cookies may limit some features of our website.

1.3 Information from third parties

We may receive information about you from:

• Online marketplaces and platforms where we sell (such as Amazon, eBay, Walmart, Whatnot, or others), including order details and limited customer information needed to fulfill your orders
• Payment processors (such as PayPal, credit card processors, or marketplace payment systems) that provide confirmations of payment status
• Shipping and logistics partners that provide tracking updates and delivery confirmations

We use this information only as needed to fulfill orders, provide customer support, and comply with our legal obligations.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including order confirmation, shipment, delivery, and returns
• To provide and improve our products, services, website, and customer experience
• To communicate with you about your orders, questions, and customer service requests
• To send you marketing communications (where permitted by law and your preferences) about new products, offers, or promotions
• To personalize content, recommendations, and offers you see on our website
• To protect our business, website, and customers from fraud, misuse, and security risks
• To comply with legal obligations, regulatory requirements, and enforcement of our terms and policies

We will not sell your personal information to third parties.

3. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:

• Performance of a contract: to process and fulfill your orders and provide customer service
• Legitimate interests: to operate and improve our business, prevent fraud, and secure our services, where these interests are not overridden by your rights
• Consent: for certain marketing communications, cookies, or other processing where we ask for your consent
• Legal obligation: to comply with applicable laws and regulations

You may withdraw your consent at any time where consent is the legal basis for processing.

4. How We Share Your Information

We may share your information with:

• Service providers and vendors: companies that help us operate our business, such as payment processors, shipping carriers, IT and hosting providers, email service providers, analytics providers, and customer support tools
• Marketplaces and platforms: platforms on which you place orders with us, as necessary to process orders, handle returns, prevent fraud, and comply with their policies
• Professional advisors: legal, tax, or accounting advisors when needed for our business or to protect our legal rights
• Authorities and law enforcement: when we are required to do so by law, legal process, or to protect our rights, customers, or others
• Business transfers: in connection with a merger, sale, or other business transaction involving all or part of our business, your information may be transferred as part of that transaction

We require service providers to handle your information securely and only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep your shopping cart and session working properly
• Understand how visitors use our website and improve performance
• Provide and measure advertising and marketing effectiveness, where applicable

You can manage cookies through your browser or device settings. Some browsers also offer “Do Not Track” signals; our website may not respond to all such signals, but you may have additional rights under local law as described in the “Your Rights” sections below.

6. Data Retention

We retain personal information for as long as necessary to:

• Complete the purposes described in this Privacy Policy
• Fulfill orders and provide services you request
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When we no longer need personal information, we will delete or anonymize it in accordance with applicable laws.

7. Data Security

We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures may include:

• Secure servers, firewalls, and encryption where appropriate
• Access controls and role-based access within our systems
• Staff training and internal policies around data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children’s Privacy

Our website and products are not directed to children under 13 years of age (or a higher age where required by local law), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without proper consent, we will take steps to delete that information. If you believe a child has provided us information, please contact us using the details below.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

9.1 Rights for EEA/UK residents

If you are located in the EEA or UK, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Rectification: request that we correct inaccurate or incomplete information
• Erasure: request that we delete your personal information in certain circumstances
• Restriction: request we restrict the processing of your information in certain cases
• Portability: request a copy of your information in a structured, commonly used, and machine-readable format
• Objection: object to processing based on legitimate interests or direct marketing

To exercise these rights, please contact us using the contact information below. We may need to verify your identity before responding.

9.2 Rights for California and certain U.S. state residents

If you are a resident of California or certain other U.S. states with consumer privacy laws, you may have rights including:

• Right to know: request information about the categories and specific pieces of personal information we have collected, used, and disclosed
• Right to delete: request that we delete personal information we have collected about you, subject to certain exceptions
• Right to correct: request that we correct inaccurate personal information
• Right to opt-out of certain data sharing or targeted advertising, where applicable
• Right to non-discrimination: you will not be discriminated against for exercising your rights

We do not sell personal information as that term is commonly defined under these laws. We also do not knowingly sell or share the personal information of minors.

To submit a request, please contact us using the methods listed below. We may need to verify your identity before responding.

10. International Data Transfers

Our business is based in the United States. If you access our website or purchase from us from outside the U.S., your information may be transferred to and processed in the United States and other countries, which may have different data protection laws than those in your country.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect personal information transferred internationally.

11. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, services, or apps that are not operated by Grand Bazar. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you use.

12. Marketing Communications

If you sign up for our newsletter or marketing emails, we may send you information about new products, special offers, or other updates.

You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly using the details below

Even if you opt out of marketing, we may still send you non-promotional messages related to your orders or our ongoing business relationship.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as on our homepage or by email).

Your continued use of our website or services after the updated policy becomes effective means you accept the changes.